Shipping Policy
Shipping Policy
Processing & Shipping Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once processed, shipping times vary based on location and selected shipping method:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- International Shipping: 7-21 business days (varies by destination)
- You will receive a confirmation email with tracking details once your order ships.
Shipping Rates & Delivery Estimates
- Shipping costs are calculated at checkout based on order weight, shipping method, and destination.
- Free shipping may be available for orders over a certain amount (as specified in promotions or at checkout).
International Shipping
- We ship to select international destinations.
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
- Shipping times may be affected by customs delays, which are beyond our control.
Order Tracking
- A tracking number will be provided via email once your order has shipped.
- Please allow up to 48 hours for tracking updates to appear in the system.
Shipping Delays & Issues
- We are not responsible for shipping delays caused by carrier issues, weather conditions, or customs processing.
- If your package is lost or significantly delayed, please contact our support team at steluta_botezatu@yahoo.com.
Incorrect Shipping Information
- Ensure your shipping address is correct before placing your order.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If an order is returned due to an incorrect address, reshipping fees may apply.
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours with photos of the package and item(s).
- If a package is lost in transit, please reach out to our support team for assistance in filing a claim.
For any shipping-related inquiries, please contact us at steluta_botezatu@yahoo.com